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Radarbox FAQ

Hosting a Receiver & Sharing Data

1. What does hosting a receiver & sharing data with Radarbox mean?

Radarbox aggregates real-time flight data from its extensive global network of ADS-B receivers. These receivers are sent to volunteers (right from aviation enthusiasts to pilots) around the world who wish to share the flight data of commercial aircraft flying in their geographic region. So “hosting a receiver” simply refers to someone who has been sent a receiver, has set it up and is sharing flight data via the internet with Radarbox.

2. Who is a sharer or feeder? Can I be feeder?

A feeder/sharer/volunteer (they all mean the same thing) is anyone who shares real-time flight data with Radarbox, either by using the receiver that Radarbox has sent them or by using their own setup (Raspberry Pi, Plane Plotter).

Anyone can become a feeder. Well, almost anyone. We usually send out receivers to enthusiasts, ham-radio operators, aviation professionals and folks who have basic technical skills (know how to use a computer, use a screw driver or drill, connect wires etc.). Many of our feeders use a Raspberry Pi to track flights and feed data to Radarbox. If you live in part of the world where flight tracking coverage is limited and you wish to host a Radarbox receiver to improve coverage, please apply for a receiver on the Radarbox website.

3. Why should I share data with AirNav Radarbox?

By sharing data with AirNav Radarbox you help  …

Your choice to share real-time data benefits millions across the globe of people who use our service to track flights every day.

4. What are the criteria I need to fulfil to obtain a receiver?

Before we send you a receiver, you’ll need to make sure that you can fulfil the following requirements.

5. What do I need to host a receiver?

An internet connection with modem or router and a place like a roof or a pole to mount (fix) the antenna.

6. What’s the procedure to obtain a Radarbox receiver?

If you’re totally new to ADS-B flight tracking, we’d recommend that you read about it first before applying for a receiver. Use these links to learn more.

Once you’ve done that. Visit this link to apply for a free receiver. radarbox24.com/addcoverage

7. What is the coverage area of an ADS-B receiver?

ADS-B is based on the line of sight principle, so coverage area primarily depends on the antenna – how it is placed, where it is placed, and obstructions like buildings, mountains etc. around the antenna. The average range of a typical Radarbox feeder’s antenna is 100-200 km.

8. Can I share data using a Raspberry Pi?

You absolutely can! Check out the links below to view our detailed guides.

9. How can I purchase a receiver? Do you sell ADS-B 1090MHz Antenna’s too?

To purchase a Radarbox Flight-Stick, 1090 MHz antenna or our flagship X-Range 2 receiver, visit our online store - radarbox24.com/store . We sell on Amazon too, check out our storefront here - www.amazon.com/radarbox

10. Where can I see your coverage map? How do I read the legend?

RadarBox has coverage only in areas where a feeder volunteer has installed one of our ADS-B receivers or shares data with a Raspberry Pi or Plane Plotter. However, with new feeders added every day, our network is growing fast. To view our coverage map click the link below - radarbox24.com/coverage-map

The legend indicates the various data sources that Radarbox aggregates flight data from. They are briefly explained below.

11. How can I increase coverage in my geographic region?

Visit the link below to apply for a free receiver. radarbox24.com/addcoverage

12. How long does it take to approve my application and ship my receiver?

If your location doesn’t have coverage, we’ll make sure we ship a receiver as soon as we receive & approve your application – usually within 2-3 weeks.

13. I just started feeding / sharing data with Radarbox. How can I claim my business account?

Feeders are automatically upgraded to a business account within 24 hours of the reception of their data. If however, you are not upgraded within 24 hours, please write to support on [email protected]

14. Should I feed using the Radarbox Flight-Stick or X-Range? What’s the difference?

If you are unable to commit to keeping your X-Range receiver online 24/7 or are unable to meet the criteria to obtain a free receiver, the Radarbox Flight-Stick might be the best option for you. It retails at roughly $10 and requires almost no set up. The flight stick can be used with a PC or Raspberry Pi. The major disadvantage of using the flight-stick is its antenna’s range. If you use the little 10 cm antenna that comes packaged with the flight stick, your range will be limited to 30-40 nautical miles (~80 km). However, if you connect the flight-stick to a bigger 1090 MHz outdoor antenna with an SMA connector, you’ll get much better range (up to 200 nautical miles).

We ship our X-Range receivers to feeders who commit to meet certain requirements such as keeping the receiver powered on 24x7 etc. The X-Range ships with a 1090 MHz outdoor antenna (excellent 200 nm range) and all the other components required for set up. Setting up the X-Range involves fixing the antenna onto your roof or a pole with a 360-degree view of the sky and connecting a few wires to your router- basically a small set up process.

15. Do I get paid for sharing data with Radarbox?

Feeding to Radarbox24 is purely voluntary. In return, feeders are given a business subscription ($399 annual) on the site & other benefits.

16. How much data (internet) and electricity is does the receiver require?

The receiver only uploads data, almost no data is downloaded. The volume of data uploaded depends on your location. Electricity consumption is also very minimal.

17. I’m having trouble setting up my Raspberry Pi / X-Range?

The steps to set up your X-Range Receiver can be found here - radarbox24.com/presenting-the-radarbox-xrange-receiver

The steps to set up your Raspberry Pi can be found here –

Should you require  further assistance with setting up, please email – [email protected]

18. Is tracking aircraft and sharing data with radarbox24 legal?

There is no legislation in any country that prohibits the tracking of commercial flights using an ADS-B. Radarbox takes the privacy and security of VIP’s, military aircraft, and other private jet operators very seriously. To protect the operational security of military operations, as well as the privacy of certain private jet operators, Radarbox either blocks & censors their tracking, and in some cases has their tracking information removed from the Radarbox flight tracking database entirely. Removal of private aircraft is done on a per request basis.

19. Does Radarbox have a feeder rankings or statistics page?

To view statistics & rankings, go to the COVERAGE tab on the website, then select STATISTICS and choose the receiver type whose rankings you wish to see.

20. Where can I obtain RAW flight data?

Please contact customer support for any RAW data queries.

21. Where can I see the flights my receiver is currently tracking?

RadarBox has a special page for feeders to monitor the flights that their X-Range receiver or Raspberry Pi is tracking. This page is called the “MyStation” page and is automatically generated the first time your receiver sends data to the RadarBox servers.

The “MyStation” page can be accessed at: www.radarbox.com/stations/PGANRBXXXXXX

(replace the XXXXXX with your unit’s serial number found on the sticker at the bottom of the unit).

On the MyStation page, you will be able to monitor the following:

 

Radarbox Accounts & Subscriptions

1. How do I know which account or subscription I currently have?

Login to your Radarbox Account. Then click on the ACCOUNT button (top right side of the screen). Next click PROFILE under PERSONAL SETTINGS (left side of the screen). Under CURRENT PLAN, you’ll be able to see the subscription plan that you’re currently on.

2. Where can I find all the different subscription plans offered?

Go to radarbox24.com/subscribe to view the different subscription plans currently offered.

3. Do sharers/feeders get a business account for free?

Yes. As a thank-you gift to our sharers for feeding data to Radarbox, we give all feeders a business account as soon as they start feeding. The business account is valid for as long as the feeder feeds data to Radarbox.

4. How do I upgrade / downgrade my subscription?

Visit the subscription page - radarbox24.com/subscribe to upgrade or downgrade your account. If you encounter any issues while upgrading or downgrading, please contact support.

5. What payment forms are accepted?

We accept all credit and debit cards as well as payments made through PayPal.

6. Do you need my credit card details for the 7 day free trial (for paid accounts/subscriptions)?

Your credit card information is required for security purposes. However, your card will not be charged until the 7 day trial period is over. Trial mode is only available for new subscriptions. You may cancel anytime within the 7 day trial period. Once you sign up for a paid subscription plan, you’ll have 7 days to use the site and apps with access to all the features of the plan you chose.

7. Can I change my login email address?

We do allow your login email to be changed, but please note that the change can be made only once. Contact support with your request.

8. Support has not responded to my email. What should I do?

Please email [email protected] with your issue or send us a message on our Facebook page.

9. I purchased a yearly subscription (spotter/pilot/business) during a sale with a discount code. Will my subscription renew at the same discounted price, after one year (the next billing cycle)?

The discounted subscription is valid only for one billing cycle and will not renew at the same discounted price after expiration.

 

Mobile Apps

1. Are your apps available for both Android & iPhone?

Yes, you’ll find our apps on both the App Store (iOS) & Google Play Store (Android). Just search for “Radarbox” and you should see our app listed. You can use the app on Android tablets and the iPad as well.

2. How do I sign up for a subscription plan on my Smartphone?

First, download the Radarbox app from the App Store (iOS) or Google Play Store. Next, Create or sign in to your account. Once you’ve signed in, tap on the MENU option (3 vertical dots) on the top right side of your screen (next to the magnifying glass) and tap on SUBSCRIPTION PLAN. Choose your plan and follow the instructions to pay.

3. How can I cancel my subscription plan on the app?

Android users, please follow these steps.

 iPhone & iPad users, please follow these steps.

4. Using the app is confusing. Do you have a tutorial?

We have a detailed guide on the website that explains all the features of the app and how to use it. You can find it here - radarbox24.com/radarbox-app-best-friends-for-spotters

5. Where can I request for a feature to be added?

Our developers love receiving user feedback. If you have a feature request, please email [email protected] with the subject line – APP FEATURE REQUEST.

6. Is the app compatible with older iPhones and Android-based smartphones?

The app requires iOS 9.3 and above to run. Older iPhones such as the iPhone 4 and iPhone 4S do not support iOS 9.3, and therefore are not compatible with the app. Android users need to be running Android version 4.1 and above on their devices for the app to be compatible with their smartphone.

7. I’m having issues with a refund or payment. Whom do I contact?

Please email support at - [email protected] , briefly describing the issue you are facing.

 

Live Tracking & Space ADS-B

1. Where can I learn more about ADS-B & MLAT?

The Radarbox website has 2 entire web pages dedicated to explaining what ADS-B & MLAT are, and how they work. Check them out in the links below.

2. Why are some aircraft on the map labelled “blocked”?

Radarbox takes the privacy and security of VIP’s, military aircraft, and other private jet operators very seriously. To protect the operational security of military operations, as well as the privacy of certain private jet operators, Radarbox either blocks & censors their tracking and in some cases has their tracking information removed from the Radarbox flight tracking database entirely. Removal of private aircraft is done on a per request basis.

3. How can we block our aircraft from being viewed on Radarbox.com (VIP Charter operators, Government & Military requests)?

Please email support at - [email protected] , to get your aircraft or fleet blocked.

4. Where can I view the playback of past flights?

To see historical flight data & playback past flights, click on the HISTORY tab on the Radarbox website.

5. Where can I read about Radarbox’s Space ADS-B initiative?

Take a look at our timeline & plans here - radarbox24.com/space-based-ads-b

6. How can I subscribe to Space ADS-B?

Space ADS-B is currently undergoing testing and will be available to users by late – 2019. The Space-based ADS-B data feature is integrated with your Radarbox business account but is not included with your business subscription. Which means that you will have to activate it on your fleet tracker page. Pricing for satellite data starts at $79.95 per tail number per month.

7. When is Radarbox planning to launch Space ADS-B?

We plan on rolling out Space ADS-B by late 2019. Our timeline can be found here - radarbox24.com/space-based-ads-b

8. Why is flight data incorrect or missing?

Radarbox has an extensive database that holds aircraft data such as registration, aircraft type, age etc. Due to the large volume of data being continuously added & processed, users may occasionally find flight data that is incorrect or missing. Another possible reason is that the flight data received from an aircraft is sometimes delayed or distorted. This may occur due to an issue with position calibration or other technical / operational problems.

9. How do you track over oceans and remote areas?

Tracking flights over the ocean is a challenging task as receivers cannot be placed in the ocean. Fortunately, many of Radarbox’s feeders live in coastal regions and on islands such as the Azores, Iceland, Fiji etc. This helps us track flights at least 100-200 nm off a coast. Our new satellite tracking solution, scheduled to be released in 2019, will solve this problem.

 

Commercial Services

1. We would like to use the Radarbox API on our site / app. Where can we find more information and place an order?

To find out more about our API pricing, services and documentation, please visit - radarbox24.com/api . For more specific queries, please email – [email protected]

2. What is Fleet Tracker & Airport View?

The Radarbox Fleet Tracker is an all in one flight tracking solution that is designed for fleet managers & owners to manage their fleet of aircraft efficiently. If you have a fleet of aircraft that you wish to track, anytime, anywhere, quickly and economically then the Radarbox Fleet Tracker is your all in one solution.

Radarbox Airport View primarily displays incoming and outgoing flight traffic of a single airport. Airport view comes FREE along with your business account subscription.

3. Where can I sign up for Fleet Tracker/Airport View?

To register for this feature, you must first sign up for a business account. Sign up for a business subscription here - www.radarbox24.com/subscribe . Once your business subscription is confirmed, the "Fleet Tracker & Airport View" option will be activated. The “Fleet Tracker & Airport View” dashboards can be found under the BUSINESS tab on the Radarbox site.

4. What is the FAA 2020 Mandate? Where can I find more information about it?

The FAA 2020 mandate requires the installation of ADS-B Out equipment by the year 2020. This means that all aircraft flying in Class A, B & C (Class E - special cases) airspace are mandatorily required to be fitted or equipped with a transponder with ADS-B out capability. Check out our detailed blog post about the FAA 2020 Mandate here - radarbox24.com/faa-adsb-2020-mandate .

5. Where can I read about the ICAO mandate?

The ICAO mandate that came into effect on Nov 8, 2018, requires aircraft over MTOW 45,500 kg & with more than 19 seats to report their position every 15 minutes, for the portions of the flight where air traffic services obtain aircraft position information at greater than 15-minute intervals. Read more about it here - radarbox24.com/icaos-global-tracking-initiative .

6. We are a charter flight operator and would like to block our aircraft from being viewed on Radarbox. How do we do that?

We have a specialized service for this called Selective Blocking & Unblocking. To activate this feature, you must first sign up for a business account. Sign up for a business subscription here - www.radarbox24.com/subscribe . Once your business subscription is confirmed, click on the Fleet Tracker option under the “BUSINESS” tab on the Radarbox website, where you’ll be able to view your fleet tracker dashboard. To block specific aircraft from showing up on the Radarbox map, click on the ADD AIRCRAFT option and then type in the aircraft’s registration number. Next turn on the SELECTIVE BLOCKING toggle, and pay the amount ($149.50/aircraft reg.) that appears at the billing page. After payment, your aircraft will be shown as “BLOCKED” on the Radarbox map, and no flight data will be visible to Radarbox users or the public.

7. Do you have a press page?

Journalists and news agencies are welcome to use content from the AirNav Systems site (www.airnavsystems.com) and Radarbox site (www.radarbox.com) for articles and news reports, provided that all content used is credited accordingly:

You have been cleared to land at RadarBox's website. By continuing to use our services, you agree with our Privacy Policy. We will use your compliance to provide you with a safe and enjoyable flight tracking experience. Thank you and enjoy your flights.

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